Catering Coordinator - AirX

We are a dynamically growing company in the Air Chartering business with a diverse fleet operating on a world-wide level. AirX Charter is an international company offering exposure to various markets and jurisdictions from around the world.

AirX is looking for a Catering Coordinator to join the Catering Team in Malta. The Catering Coordinator will be reporting directly to the Catering Manager.

Role

As a Catering Coordinator you will be the first point of contact for brokers and clients for their needs related to catering for trips booked with us: work on their catering wishes together, custom make menus; as well as the first point of contact for our catering suppliers worldwide: place orders, check prices, monitor catering orders, find new suppliers if needed, work on constant catering quality improvement.

What will you do:

  • Delivering exceptional VIP customer service to clients.
  • Building-up and maintaining supplier relations.
  • Dealing with catering options for flight reservations, checking availabilities and operational feasibilities.
  • Following up with clients for confirmation and necessary catering options for flights.
  • Updating CRM system for any future profile preferences.
  • Coordinating catering arrangements and any other client requirements or offering alternative options in case of restrictions.
  • Coordinating with sales team as necessary for trip requirements and budgets.
  • Collaborating with team members, accounting and operations departments to ensure full over view of smooth operations for daily operations.

Who are we looking for:

  • Catering Experience in Aviation industry
  • Proven service experience, preferably in a high-volume environment.
  • High School Diploma or equivalent.
  • Excellent written and oral communication skills in English – additional languages are beneficial.
  • Ability to work in a team-oriented environment.
  • Ability to correctly input data into operating systems.
  • Ability to communicate effectively with customers and suppliers whether in person, on the telephone, or through written correspondence.
  • Detail oriented and have strong organizational skills.
  • IT literate –knowledge of Microsoft Office.
  • Punctual, organized and professional demeanour.
  • Knowledge of Fl3xx system.
  • Experience in business Aviation or high-end charter clients
  • Proven history of working with high valued clients.
  • Mostly sedentary work. Must be able to sit for prolonged periods of time.
  • May be necessary to work extended hours as needed and be on call.
  • Work in a fast or short reaction time environment.
  • Have own means of transportation to work duty times/shifts accordingly.

What we offer:

  • A competitive salary package.
  • Training and professional development.
  • A friendly and performance focused environment, where everyone’s perspective is heard, and every achievement valued.

 

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